We’ll make it work!!

Our experienced and friendly team strive to have you feeling like yourself again in no time.

Frequently Asked Questions

What is physiotherapy?

Physiotherapy is a form of health care that uses physical means (such as massage, exercise, heat or electricity) to relieve pain, rebuild muscle strength and restore range of motion. Its aim is to return the patient to their normal daily activities, following an operation, accident or other injury.

But what can physiotherapy do for me?

Through careful observation and examination, a physiotherapist can assess the extent to which your movement is reduced or restricted as a result of an injury, disease or other disorder. They can then implement a treatment plan to improve your range of motion and level of function, prevent and manage any pain you may be suffering, and thus promote lasting fitness and health. A physiotherapist can also increase your education and awareness... helping you avoid the need for future trips to the clinic!

Do I need a doctor’s referral?

No, you do not need a doctor’s referral for physiotherapy. However, your insurance company may require one before they will reimburse you for any physiotherapy treatment (see your individual policy).

How quickly will I be seen for my first appointment?

We will make every effort to book you an appointment at Advantage Physiotherapy and Rehabilitation within 24 hours.  Click here for our clinic hours.

What should I expect on my first visit?

On arrival you will be asked to complete several intake forms, which include a brief medical questionnaire. You will then undergo a thorough assessment of your condition, which will be carried out by a registered physiotherapist.

What does an assessment involve?

The physiotherapist will start by reviewing your medical history and asking questions regarding your current concerns. The physical part of the assessment will include observations of your posture, movement and any physical abnormalities. It will also comprise a hands-on examination of the areas affected by, or responsible for, your condition.
Following the assessment, the physiotherapist will explain your condition to you and determine a treatment plan specific to your needs.

Do you treat lower back pain?

Yes. We can treat all kinds of musculoskeletal pains, injuries, functional difficulties or restrictions in movement.

I’ve just had a car accident. What should I do?

We recommend that you first visit your family doctor. That way, they can arrange any necessary tests (including X-rays) that may assist us in properly assessing the extent of your injuries.
Next, your doctor will probably advise you to begin physiotherapy. At Advantage Physiotherapy and Rehabilitation you can usually book an appointment to be assessed by a registered physiotherapist within 24 hours.
Call us if you have any questions about your insurance benefits or if you need help with any of the forms. Also, see our Links Page for further useful information.

I’ve hurt myself at work. Can you help me?

We will happily give you an appointment straight away, but please be aware...

We cannot see you as a WSIB patient until your claim is approved by WSIB.  In the meantime, you will be responsible for paying for any treatment.

However, when you do receive the letter from WSIB approving you for health benefits, we will be happy to complete the necessary paperwork and to submit the subsequent treatment invoices to WSIB.

For further helpful information, visit the WSIB website.

My doctor has referred me to a different clinic, but I want to come to you. Is this possible?

Yes. You may use your referral anywhere. The insurance company will accept it for reimbursement, even if it is for a different clinic.

Will my Extended Health Benefits cover physiotherapy?

In most cases, yes. That being said, there is usually a limit to how much coverage you receive and you may require a doctors referral to qualify. In some cases we can actually bill directly to your insurance company online. Please check with you provider for details.

Isn’t physiotherapy covered by OHIP?

Most people are not eligible for publically funded physiotherapy. However, children, seniors, certain people who have had an overnight stay in hospital, and recipients of social assistance do qualify. Click here for more details.